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Thank you for the interest in the products and services I
have available. I ship orders “World Wide” and
package orders so they will arrive safely. There is a $30.00
minimum order requirement. Please check the price lists, in
a few cases, due to packaging costs, there may be a higher
minimum required. All orders come with a full guarantee. If
you are not satisfied with an Item you receive, I will be happy
to replace it or provide a full purchase price refund. In most
cases, the item needs to be returned as part of the replacement
or refund process. I am happy that Returns are very rare and
those items have been microphonic or noisy tubes.
When appropriate, I will include alternate methods of shipping
in my order quotes to Customers. This will ensure they are
shipped the safest and most cost effective way.
We're currently experiencing problems with the order form. The best way to place an order is by sending me an e-mail that
includes the following information:
The name or part number of the Item/Items
The Description of the Item/Items as listed on my Web Site
The Quantities of the Item/Items you wish to purchase.
Your complete Shipping Address.
Please do not just send me your Name and Zip Code or Country.
If you send me your complete shipping address I can prepare
an Order Quote and reserve the Item/Items pending your Order
Confirmation. Yes, I will reply to an order request without
the complete shipping address, but the Item/Items will not
be reserved for you. You can save both of us time and e-mails
by sending it to me in your initial inquiry.
When you receive the order quote, I will ask you to response
via e-mail to confirm the order. If I do not receive this within
5 days, the Item/Items will be made available to other Customers.
I also ask you to identify the method you chose to pay for
the order. This helps me schedule my packaging and allows me
to contact you if it appears the payment is has not arrived
due to a processing or mailing problem |
Payment Methods Available
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Sorry, but I am not set up to accept credit cards. In most
cases, you can use your Credit Card to send me funds via Paypal.
Paypal accepts credit cards from the US and some foreign countries.
Paypal charges me a Processing Fee 3% for US payments and 4%
for International payments. I always have the Order cost via
Paypal on my Order Quotes. Paypal is very popular for buying
Items off the Internet and it has a very good Buyer Protection
Program. It ensures you will be satisfied with the goods you
receive.
International customers can send me payment by wire transfer,
bank draft in US dollars drawn on US bank, International Postal
Money order in US dollars, American Express Travelers checks
or by Paypal. If the option of an International Postal Money
Order is not available, I recommend you get a bank draft in
US dollars at your local bank. This is drawn on an affiliate
US bank and will cost significantly less than a wire transfer.
Most international wire transfers, will be processed through
a US bank before it will be sent to my bank, there is an additional
cost to you of $15 to $20.
US customers can send payment for their Order by personal check,
Money Order, or a Cashiers check. I do not send orders COD,
since some orders were returned unpaid and I had to absorb
the shipping and processing costs. Until recently I shipped
Orders without waiting for personal checks to clear. But, this
has resulted in Returned Checks and Lost Goods not being returned
or paid for. So the Order will be held until the personal check
clears, which can take up to 10 days. If you don’t want
to use Paypal, I suggest you get a Money Order from the Post
Office or your Bank. |
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All my orders will be shipped fully insured
against Loss or Damage. Whenever possible, I ship via the US
Postal Service. So far, they have never lost or damaged a shipment.
I wish I could say the same thing for UPS or Fed-Ex and most
of the other shipping services.
When an Order’s weight, insurance value, dimensions offer
shipping alternatives, such as Air versus Surface, Express
versus Priority or Air Parcel, the shipping options will be
included on the Order Quote. I will work with the Customer
to ensure the shipping method chosen is cost effective and
safe. When the order is shipped, I will contact the customer
to provide tracking and estimated arrival information.
I take pride in packaging Items properly. I have been shipping
a wide variety of irreplaceable Audio tubes, amplifiers, drivers
and loudspeakers for years. I will package your order properly
and I thank all the customers who were kind enough to comment
on my packaging expertise. Nobodies happy when it arrives broken. |
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